Refund policy
At AAKS, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, and accessories must be included.
- A valid order number or proof of purchase is required.
Items that show signs of wear, damage, or misuse are not eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.
Shipping charges (if applicable) are non-refundable.
Exchanges
We offer exchanges for products that are:
- Damaged upon delivery.
- Defective or have a manufacturing fault.
- Incorrect items received.
Please contact us within 48 hours of receiving your order and include clear photos of the product and packaging.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number.
- Photos of the item.
- Photos of the packaging.
We'll resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned or refunded:
- Products that have been worn or used.
- Items damaged due to misuse or improper care.
- Products without original packaging.
- Clearance, sale, or promotional items (unless damaged or defective).
- Gift cards (if applicable).
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or an incorrect product was sent.
- We recommend using a trackable shipping service, as AAKS is not responsible for lost return shipments.
How to Request a Return
To start a return or exchange, please contact our customer support with:
- Your order number
- Reason for the return
- Photos (if applicable)
Our team will provide return instructions and guide you through the process.